Terms & Conditions

LENGTH OF SERVICE.

Service Term. We provide the Services for the term that you have signed up for. Your term begins on the date you first ordered service (the “Subscription Date”). It is not the day you receive the Device you ordered or the first time you use the Services. You are purchasing the Services for the full service term as set forth in the Order.

Automatic Renewal. The Services will automatically renew for subsequent terms of the same length as the initial term, excluding any promotional or “free” months of Services or initial or renewal term extensions, unless you cancel your Services by providing JCM Telecom with notice as provided in Section 7.5 of this Agreement at least thirty (30) days before the end of the then-current service term. Each renewal term begins on the day after the last day of the previous term. Any and all fees assessed to your account during the initial term and any renewal terms will be charged to your payment method on file, which may include any payment method automatically updated by your issuing bank. If you are paying by credit card and your credit card is declined, invalid, or payment is not timely made by the issuer of your credit card, without further notice JCM Telecom reserves the right to automatically recharge the payment method until payment is received, the payment method is updated, or the Services are discontinued for nonpayment.

Our right to disconnect. You understand and agree that JCM Telecom has the right to suspend, terminate or disconnect any part of Your Services generally at any time if:

We determine or reasonably believe that You are violating, or violated, any applicable law;

We determine or reasonably believe that You materially breached this Agreement and/or the AUP (as defined below);

We determine or reasonably believe that You used fraudulent means to pay for the Services, including use of a fraudulent credit card;

We determine or reasonably believe that You abused or harassed (verbally or otherwise) any JCM Telecom employee, contractor, agent or representative;

We are ordered by law enforcement or other government agencies to suspend, terminate or disconnect your Services;

You bring any legal action or proceeding against JCM Telecom, or participate in any class action lawsuit against JCM Telecom;

A petition in bankruptcy is filed by or against You and such petition is not dismissed within thirty (30) days after the effective filing date thereof, or a trustee or receiver is appointed over You or Your material assets;

We determine that such action is necessary to protect, maintain, or improve the Services, to prevent fraud or misrepresentation, to protect JCM Telecom, its customers or other third party JCM Telecom affiliates, or for any other good cause.

You breached this Agreement or as otherwise contemplated by this Agreement.

You fail to make payment.

All charges owed at the time of disconnection will be immediately payable. We will pursue collection for unpaid amounts on disconnected accounts and may report these unpaid charges to credit bureaus.

Termination of Services. In order to terminate the Services, contact our Customer Care Department, via email at billing@jcmtelecoms.com or by calling 1-786-739-1200 at least thirty (30) days prior to the expiration of the current service term. If you provide notice of termination less than thirty (30) days prior to the end of your then-current term, your Agreement will renew as provided herein, and the termination of your Services will be effective at the end of that renewal term.

DEVICES.

Ownership and Risk of Loss. Upon full payment of all fees associated therewith, you will own any Devices that you purchase from JCM Telecom and, in all events, you bear all risk of loss, theft, or damage regardless of the payment schedule selected for Services and Devices once JCM Telecom ships the Device(s) to you. Returns of non-defective Devices outside of any initial 30-day money back guarantee period, if any, will not be accepted. Refer to the Cancellation Policy for more information.

Rented Devices. Section 8.1 above will not apply to Rented Devices. Unless otherwise agreed upon, Customer agrees that within thirty (30) days after the expiration of the Term of any Device Rental Agreement or termination of this Agreement, Customer will promptly return all Rented Devices to JCM Telecom. Customer will be responsible for (i) any damage to the Rented Devices as assessed by JCM Telecom upon receipt, (ii) the replacement cost of such Rented Devices if it is lost, misplaced, not delivered or stolen during transit, and (iii) shipping/handling costs. Customer agrees to pay the full retail cost for the repair or replacement of any Rented Device or part that is lost, stolen, damaged, modified, sold, transferred, leased, encumbered or assigned together with any costs incurred by JCM Telecom in obtaining or attempting to obtain possession of any Rented Devices. For the purposes of this section “Rented Devices” means any Device leased to Customer by JCM Telecom or JCM Telecom agents or any other third-party with or without a separate charge or fee in connection with the Services.